Skip to content At TimeLyss Med Spa, we are dedicated to providing exceptional services and high-quality products. To ensure transparency and a seamless experience, please review our return and refund policy below.
Due to the nature of aesthetic and medical treatments, all services rendered are non-refundable.
If you are unsatisfied with your results, we encourage you to schedule a follow-up appointment so our team can assess your concerns and recommend appropriate solutions.
We accept returns on unopened and unused retail products within 7 days of purchase for a store credit or exchange.
To initiate a return, please contact us at timelyssmedspa@gmail.com. Returns should be sent to:
📍 TimeLyss Med Spa
251 Central Park West, Suite 1C, New York, NY 10024
If your return is accepted, we will provide a return shipping label and instructions on how and where to send your package. Items sent back to us without prior approval will not be accepted.
For any return-related inquiries, you can always reach out to us at timelyssmedspa@gmail.com.
Once we have received and inspected your return, we will notify you of its approval or rejection. If approved, refunds will be issued to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card company to process the refund. If you have not received your refund within 15 business days of approval, please contact us at timelyssmedspa@gmail.com.
“At TimeLyss, my mission is to create a science-backed medical spa that offers personalized, one-of-a-kind treatments to help our patients achieve their ideal results. When you look good, you feel good -and everyone deserves to love what they see in the mirror.”
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